Customer Service
Ordering without log-in
You can place an order in our web shop without having to register or log in. Ordering of a product via the site could not be simpler. Once you have found a product, order it directly by clicking on the yellow "shopping cart" button, after which 1 of this article will be placed in your shopping cart.
Now go to your
shopping cart by clicking on the yellow square above the green menu bar. You will now see a list of the products you have selected, and you can adapt the required numbers if you wish.
If you wish to continue shopping, click the "Continue shopping" button. If you wish to order the product, click the "Order directly" button.
You can now give us your address. We emphasise that your information will only be used for our own administration and will never be passed on to third parties.
You can also add an alternative delivery address and choose if you want us to send your order with a gift wrap.
In the following screen, you can check whether your information is correct and you can indicate your choice of payment method.
If you then click on to the next screen, a summary of your information is shown, along with the total amount of the order.
Click on the "Proceed to checkout" button to complete payment or to have the articles delivered via Cash on Delivery (NL).
You will receive confirmation of your order in an email.
Ordering with log-in
Once you have
registered on the website, you can
log in by using your email address and your choice of password. Your password will be encrypted and saved in our database. If you forget your password, you can
request a new password.
Your personal information can be changed in
Your account. Your address will be saved so that you do not need to re-enter it next time you order something via the site. We emphasise that your information will only be used for our own administration and will never be passed on to third parties.
Ordering a product via the site could not be simpler. Once you have found a product, order it directly by clicking on the yellow "shopping cart" button, after which 1 of this article will be placed in your shopping cart. Now go to your
shopping cart by clicking on the yellow square above the green menu bar. You will now see a list of the products you have selected, and you can adapt the required numbers if you wish.
If you wish to continue shopping, click the "Continue shopping" button. If you wish to order the product, click on the "Proceed to checkout" button.
In the following screen, you can check whether your information is still correct and can also add an alternative delivery address. You can choose if you want us to send your order with a gift wrap.
In the following screen, you can indicate your choice of payment method. Click on the "Next" button.
You will now see a summary of your address, your articles, the delivery costs and the total amount.
Click on the "Proceed to checkout" button to complete payment or to have the articles delivered via Cash on Delivery (NL).
You will receive confirmation of your order in an email.
Gift wrap
You can add a different delivery address to your order. You can make a selection if you want us to send your order gift wrapped to a delivery address.
Delivery costs and delivery period
On the product page, you can see whether the product is in stock and if not, the order time. Also on the
price list page you have a quick summary of the articles currently in stock. Check out the coloured dot in front of the article name.
For the Netherlands:
If you would like your order to be sent via Cash on Delivery, there will be a surcharge of 5.65 euro. Your order is sent by standard TNT postal service. If there is nobody home at the delivery address, a second delivery attempt will be undertaken. If this is not successful, your package can be collected at your nearest post office. If the article is in stock, you can see the costs below, as well as the number of days it will take to deliver your order to you.